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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Colored Lines and Streaks When Copying and Printing
more...
- Paper Jam in Trays 1, 2, 3, and 4
Paper Jam in Trays 1, 2, 3, and 4 . Remove the Paper Jam in Paper Trays 1, 2, 3, and 4 . Solution=ref(ClearTrayObstructions_44961) . more...
- A Fault has Occurred. Turn Machine OFF Then ON. If Problem Persists, Call for Service Message
Power OFF the Printer, Wait 45 Seconds, Then Power ON . CAUTION: If the machine is powered OFF / powered ON, all information that is stored in the machine's memory may be erased. NOTE: Before the machine is powered ON again make sure the Touch Screen is blank. more...
- Damaged, Curled, Creased or Wrinkled Paper When Copying and Printing
Plain paper, recycled paper and bond paper of 64 to 105 g/m² can be loaded in Paper Trays 1 to 4. The machine automatically detects the size and orientation of loaded paper. When loading recycled paper or plain paper in trays, change the paper type setting. more...
- A Fault has Occurred, Please Call the System Administrator Message is Displayed and the Copy Icon on the Touch Screen is Grayed Out
A Fault has Occurred, Please Call the System Administrator Message is Displayed and the Copy Icon on the Touch Screen is Grayed Out . This Problem Requires Additional Assistance. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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